Privacy policy

RIANITA (“we”, “our”, “us”) values your trust and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information shared by you when you visit our website, place an order, or interact with us.

By using our website and services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect personal information only when necessary to provide our services.

a) Information you provide

  • Name
  • Phone number
  • Email address
  • Billing and shipping address
  • Order and transaction details
  • Messages or queries shared with us

b) Payment information

All payments are processed through secure third-party payment service providers.
We do not store or have access to your card, UPI, or bank account details.

c) Automatically collected information

  • IP address
  • Browser and device information
  • Website usage data

This information helps us improve website performance and security.

2. How We Use Your Information

We use your personal information to:

  • Process and fulfill orders
  • Arrange shipping and delivery
  • Provide customer support
  • Send order-related updates and service communications
  • Prevent fraud and ensure secure transactions
  • Comply with applicable Indian laws and regulations

We do not sell, rent, or trade your personal information.

3. Sharing of Information

Your information may be shared only with trusted third parties such as:

  • Payment processing partners
  • Shipping and logistics partners
  • Service providers supporting website operations
  • Government or legal authorities, if required by law

These parties are permitted to use your information only for legitimate business purposes and are required to protect it.

4. Data Security

We take reasonable technical and organizational measures to safeguard your personal information. However, no method of electronic transmission or storage is completely secure, and absolute security cannot be guaranteed.

5. Data Retention

Personal information is retained only for as long as necessary to:

  • Complete transactions
  • Maintain business and accounting records
  • Comply with legal and regulatory obligations

6. Your Rights

You may contact us to:

  • Access or update your personal information
  • Request deletion of your data, subject to legal requirements
  • Opt out of promotional communications

Non-promotional messages related to orders or services may still be sent.

7. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of such third-party websites.

8. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

9. Updates to This Policy

We may revise this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

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